A man came into the shelter yesterday. His dog had been hit by a car and crawled into a ditch, where it had been found by a policeman about midnight. The policeman brought the dog into the shelter and the shelter called the owner in the morning.
The owner was wearing a ratty Harley-Davidson tee-shirt, with chains hanging off him and a cigarette tucked behind each ear. The shelter employees told him about the fees (including $25 to license the dog, refundable if it died [it was in pretty bad shape]), then the police officer came in and gave the man a citation for letting his dog run at large. Meanwhile, the dog needed to get to a vet ASAP. All in all, the man had every right to be frustrated.
However, he stayed completely polite, "sir-ed" the policeman, "ma'am-ed" the shelter employee, and went over to the front door to hold it open when he saw a lady coming in carrying a heavy cat carrier. I've seen all sorts of people get angrier at far more trivial things than this guy did about his dying dog. If only more people could be like him.