Another company bites the dust. After buying over a half-dozen domains from A Plus.net, my next domain purchase will be from a different company. My primary complaints:
1. Terrible security. They actually require you to give them your password before they'll help with your account. Verifying who the account belongs to is good; asking a user to give up a password is a huge no-no. Any security professional can tell you that. No one but the customer should ever have access to or know their password.
2. Terrible customer support. When a customer calls with a complaint, immediately responding with a bad attitude is very poor service, especially if the customer is (I thought) polite. Giving them the run-around about not being able to talk to a manager before putting them permanently on hold is worse.
Goodbye, A plus.net. You get an F in my book.